Frequently Asked Questions
See the most frequently asked questions answered below. Should you have a questions that isn't covered here, please don't hesitate to contact us?
How do wash my saddle pad?
After riding turn the pad upside down to dry, brush with rubber curry to remove sweat marks. Machine washable in PLENTY cool water (for bareback pads remove shims underneath and unzip top layer for easier washing) with Christ C-7 detergent, spin and tumble dry on low heat (!) until sheepskin feels dry to touch. Remove promptly and finish drying away from heat.
All skins are specially processed for machine washing - to avoid damage or shrinking Do Not Hose or try to hand wash.
How do you ship my product?
We ship USPS or UPS, but you can find out more on our shipping policy page.
What is your return policy?
You can find out return policy here. Some of our specialized or customized products have specific return policies noted on their respective product pages.