At Horsedream Importers, our goal is your complete satisfaction. We want you to receive all items exactly as you anticipated.
Items can be returned within 30 days of receipt for any reason (fit, colour, size etc) and must be in original packing, with labels attached, and no horsehair or any other signs of use. All original paperwork must be enclosed for easier handling. Please call ahead for RA # or your return can not be processed. Shipping of return at your cost, refund will be cost of merchandise minus our shipping charges to you. In case of girth sizes for bareback pad please call us for best sizing to avoid multiple shipping charges.
We are committed to answering your questions. Our expert staff is available by email or by phone at 760-342-4464. Our hours of operation are from Monday - Friday: 8 am to 4 pm and Saturday: 9 am to 2 pm Pacific time.